At MakersBD.com, we prioritize customer satisfaction and strive to provide high-quality electronic parts and gadgets. If you are not fully satisfied with your purchase, our return policy ensures a hassle-free process for returning or exchanging items. Please review the following terms and conditions for returning products purchased from MakersBD.com.

1. Eligibility for Returns

• You can return or exchange items purchased from MakersBD.com within 3 days of delivery.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
• Proof of purchase (invoice or receipt) is required for all returns.

2. Non-Returnable Items

Certain items are not eligible for return, including:

• Opened or used electronic parts and components (e.g., resistors, capacitors, sensors).
• Software or digital products that have been opened or activated.
• Customized or special-order items.
• Clearance or discounted items, unless defective.
• Items that have been physically damaged or show signs of tampering.

3. Defective or Damaged Items

• If you receive a defective or damaged item, please contact our customer support team within 24 hours of delivery.
• You may be required to provide photos or videos showing the defect or damage for verification purposes.
• For confirmed defective items, we will offer a replacement or full refund at no additional cost.

4. Return Process

To initiate a return, follow these steps:

Contact Customer Support: Email us at makersbd.info@gmail.com or WhatsApp 01611-393333 within 3 days of receiving your order. Provide your order number, reason for return, and any supporting information (e.g., photos for damaged items).

Approval: Our customer service team will review your request and provide approval for the return if eligible. You will receive instructions on how to return the item.

Ship the Item: Once approved, securely pack the item in its original packaging and send it to the return address provided by our team. Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

Inspection: Upon receiving the returned item, we will inspect it to ensure it meets the return criteria.

Refund or Exchange: If the return is approved, we will process a refund or exchange within 7 business days.

5. Return Shipping Costs

• For defective or incorrect items, MakersBD.com will cover the return shipping costs.
• Non-defective item/s are not eligible for return.

6. Refund Policy

• Refunds will be processed using the same payment method used for the original purchase.
• It may take 7-10 business days for the refunded amount to reflect in your bank account or credit card, depending on your payment provider.
• Shipping fees are non-refundable, except in cases where the product was defective or incorrect.

7. Exchanges

• If you wish to exchange an item for a different product, you may do so if the item is in stock and meets the return eligibility criteria.
• If the item you wish to exchange for is of a higher price, you will be required to pay the difference.
• Exchange requests must be made within 7 days of receiving the item.

8. Late or Missing Refunds

If you haven’t received your refund within the stated timeframe:

• Check your mobile banking/bank account: It may take some time for the refund to reflect in your account.
• Contact your bank or payment provider: Sometimes processing delays occur, especially with credit card payments.
• If you’ve done both and still haven’t received your refund, please contact our customer support team for assistance.

9. Items Returned Without Authorization

• Items returned without prior approval from MakersBD.com will not be accepted. You must follow the return process to ensure proper handling.
  

10. Customer Support

For any questions or concerns regarding returns, exchanges, or refunds, please contact our customer support team at:

WhatsApp: 01611-393333

Email: makersbd.info@gmail.com

Live Chat: Available on our website during business hours (WhatsApp)

Please remember, all returns will be not eligible if: 

▶️Soldered or one-time-installed products.

▶️Broken, Scratced, Burnt or water-damaged.

▶️Damaged due to incorrect connection.

▶️Software or firmware damaged

▶️Product disassembled.

▶️Any modification.

▶️Discounted items.

▶️Tags missing or loss of original packaging.

▶️Returned items must have no visible signs of wear or use.

(Please note: We maintain tripple check before delivery (factory, Inhouse & pre-delivery) and then we handover products to our delivery partner)

We value your satisfaction and will do our best to ensure a smooth return or exchange process. Thank you for shopping at MakersBD.com!